Tier I Helpdesk Support

**Carabao Cloud Solutions, Inc.** is a fast-growing company based in Tayabas, Quezon. Our clients are primarily IT companies in the USA that use the latest tools and technologies in anything from cloud solutions to cybersecurity. Part of our mission is to offer strong jobs in I.T. with competitive salaries to our employees that are located in the Quezon province so that they can live with their families instead of commuting to cities such as Manila.Come learn and grow with a company experiencing explosive growth in an environment on the cutting edge of technology. Carabao Cloud Solutions is a fun and a great place to work!**What we are looking for?****Essential Duties and Responsibilities**- At least one year of work experience in a similar job is required.- Provide solutions to hardware and software problems in Microsoft Windows 10 or above.- Familiar with any ticketing system tool- Fluency in speaking English is required.- Previous I.T Helpdesk experience in a contact center environment is a plus.- Can amend to work during the night shift, holidays, and weekends.- Willing to work in Tayabas City, Quezon, Province.**Required Skills and qualifications**- Knows how to fix technical problems by following standard operating procedures.- Installing, upgrading, and configuring software via remote access tools.- walk clients through a series of steps.to address a problem.- Capable of handling support tickets.- Knowledgeable in troubleshooting Microsoft Office Suite and other Microsoft Products.- Knowledge of Office 365 and Microsoft Azure is a plus.Pay: Php15,000.00 - Php25,000.00 per month**Benefits**:- Additional leave- Health insurance- Opportunities for promotion- Paid training- Pay raise- Promotion to permanent employeeSchedule:- 8 hour shift- Rotational shift- Shift systemSupplemental Pay:- 13th month salaryAbility to commute/relocate:- Tayabas, Quezon Province: Reliably commute or planning to relocate before starting work (required)**Experience**:- I.T Helpdesk: 1 year (preferred)