Technical Support Representative

Job Description:
DUTIES AND RESPONSBILITIES


The role is to provide support to end users on a variety of issues. You will Identify, research and resolve technical problems raised by end users. You will need to respond to telephone calls, email and personnel requests for technical support issues. The position also requires support staff to document, track and monitor the problem to ensure a timely resolution. Lastly, the role may require an overseas trip to Melbourne, Australia for training and customer exposure purposes.




• Monitor and triage customer raised issues

• Handle Level 1 and 2 support calls by phone and remote support

• Assist hospitality business like cafes, pubs, clubs and restaurants about their inquiries on our POS system functionality

• Resolve problems being experienced by the customers
Minimum Qualifications:
QUALIFICATIONS

• Candidate must possess at least a high school diploma, vocational / short course certificate, bachelor’s degree in any field

• Prior application support experience is a prerequisite

• Strong knowledge in PC (operating system / database) and networking skills are essential

• Good analytical and logical skills

• Strong written and verbal communication abilities, fluent using English Languange

• Flexible, confident and committed to get work done

• Computer literate, internet savvy and knowledge of helpdesk applications

• Knowledge of POS systems is an advantage