Technical Support Representative (100% Remote / Work From Home)

We’re looking to hire aTechnical Support Specialistwho is excited to work from home (100% remote) and can support a WFH (work from home) setup. This is a contract position that includes a guaranteed bonus at the competition of the project.

You’ll be responsible for providing customer phone and chat support with the goal of solving problems providing the fastest and easiest resolution while delivering an incredible customer experience.

We’re looking for top-notch people with coachable attitudes who can start immediately.
Responsibilities include:

Phone and chat support in English responding to customer queries for appointment status updates, system look-up for tech’s estimated time of arrival, and validation of tech assignments
Outbound calls to the dispatch support team for escalations and expedited requests
Maintain records related to the dispatch and what transpired on the
Why we think this job is great:

It’s a 100% remote position where you’ll work from home with your technology
You’ll have the training and goals you need to deliver
Guaranteed bonus at the completion of the project
What are the requirements:

1+ years of BPO experience
Able to support the work from home (WFH) set up
Minimum download speed of 15 Mbps, minimum upload speed of 5 Mbps
Minimum of an i5 processor, 8 gig RAM, Windows 10, a working headset with microphone
Excellent customer service skills, PC skills, knowledge of VDI, and other call center tools are a
About Us

Bold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.

If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.