Technical Support Officer

**Want to help make a **difference**?**CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals, a team with a shared desire to innovate in the education space, and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education.**Instructions for Applying**- Prepare your resume in.doc or.pdf format- Fill up the form with relevant personal details- Upload your resume/curriculum vitae and cover letter in the corresponding field- Answer the qualifying questions completely- Hit the _"Submit Application" _button**Qualifications**:- Graduate of Information Technology or any other related technical degree program- At least 2 - 3 years of end-to-end experience in a IT helpdesk and customer support role- Strong experience and knowledge Operating Systems, Network Infrastructures, Software Installation and Hardware Management- Strong problem solving, hardware trouble shooting and analytical skills- Strong customer service and service orientation skills- Familiarity in working with working, navigating and managing cloud-based systems- Familiarity in using Airtable and other Data Management Systems- Familiarity in school systems and school operations- Excellent command of the English Language (both written and verbal)- Amenable to work on a shifting schedule**Responsibilities**:- Serve as the focal point for employees and students seeking technical assistance on IT-related systems and services- Ensure proper maintenance and uptime of necessary IT-related hardware and software- Ensure that all support, service requests, and internal tasks are logged and administered using the appropriate service desk software- Take note of trends and best practices for frequently occurring concerns and tasks- Develop simple and technical user manuals for frequently ticketed concerns- Contribute and assist in the creation and improvement of IT policies, procedures, and safety protocols- Assist in IT-related project planning, management and implementation- Extend assistance and expertise during operational emergencies to mitigate impact on the organization's operations- Extend help and provide necessary IT-related information to other members of the IT team as needed- Create bi-monthly ticket reports as requested by the IT Manager