Technical Support Level 2 - Pos Account

Will perform basic level troubleshooting of the POS system over the phone. If the problem cannot be fixed (or a temporary bypass or quick fix cannot be made), the case will be escalated.

Will be handling Inbound and Outbound calls, collect incident data such as system logs, physical symptoms, actions prior to incidents, actions attempted to resolve / bypass incident, operational impact of incident.

Emails will be supported by agents as well.

- At least 2 years of Technical Support experience handling POS, Computer Hardware Account.

- POS technical and operational experience is an advantage

- Good written and oral communication skills.

- Familiar with different Ticketing tool.