Quezon CityTechnical Support Engineer 1 Requisition ID: (19010114) Primary Location: Philippines-National Capital Region-Quezon City
Job Function: Engineering
Job Posting Date: Aug 5, 2019, 5:32:46 AMDescription
To provide engineering firms, electrical contractors, electrical distributors and field sales support regarding technical aspects of an APPLETON product line. Assist our sales channels with product questions, applications, suitability for use, installation technique and applicable electrical codes and manufacturing standards evaluation.Responsibilities
Respond to and Resolve all technical inquiries for specific product line relative to form, fit and function (calls, emails and other type communication).
To assist customers in product selections and buying decisions, developing pre-sold customers for our distribution network.
Serves as a liaison for field sales force with engineering, production control, and marketing.
To keep up to date information on product lines, competitors products, standards and codes applicable to those lines.
Provide cross reference to competitor’s products to APPLETON.
Facilitate all internal (Sales Representatives, Customer Service, Quotations Department, etc) and external (Electricians, Engineers, End Customer) correspondence necessary to accomplish the necessary support in accordance of our procedures manual
Assist in the creation and updating of literature, product support tools, and product training
Assist in the quotations process in response to Request for Quotations from existing distributor accounts.
Assist in product training and product support.
Utilize and Update Technical Services SharePoint database, library and training resources as applicable. Use of computer, web, fax, telephone and written correspondence required.
Provide information and assistance to any Special projects related to Technical Support
Provide back-up for other brands of APPLETON (cross training is a requirement).
RequirementsEducational attainment requirement/s
Graduate Bachelors of Engineering (preferably Electrical Engineer)
Board Passer (Any Engineering Course)
Fresh Graduates are welcome to applyWork experience requirement/s
Strong background with Electrical Engineering (preferred).Specific skills required/preferred
Installations and applications of wiring and other related products.Specific knowledge required/preferred
Understands the basic information about electrical.
Knowledge about basic installations and applications of wiring and other electrical products.
Knowledge of construction techniques, building codes etc.
Knowledge of hazardous locations and marketsSpecific training to be provided locally and by the US division
9 months to a year of product and applications training. May require US/Canada travel if necessary.
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