Technical Support Advisor (Consumer Electronics Account) Temporary Wfh

Job Description Join TDCX and be interviewed in the comforts of your home!
Are you a customer service rockstar who wants to be part of a pioneering team for a popular consumer electronics brand? Are you passionate, driven, and can deliver outstanding customer service experience?
We are looking for a Technical Support Advisor to join our growing family. Come home and start your #BeHappier journey with TDCX today!
Top reasons to work here:
Above-industry average salary
20K New Hire Bonus for September 2020 starters*
Group life insurance starting on Day 1
HMO benefits on Day 1 + one (1) free dependent after 6 months
Monthly performance bonuses upon regularization (up to 30% of basic pay)
25% Night differential rate (higher than the industry average!)
15 Sick Leave credits with cash conversions
15 Vacation Leave credits with carry over
Premium & Instagrammable workspaces
Free overflowing coffee and cookies
Learning courses to help you grow
Career development programs
Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!
What is your mission?
As a Technical Support Advisor?, you will be working with our Consumer Electronics Account to deliver #happier customer experience through phone. You will act as frontline staff to answer incoming calls, respond to customer inquiries and resolves the concerns and/or complaints.
Who are we looking for?
Completed 2 years in college
Must possess at least 1 year of BPO experience in a voice account, with 6 months in a technical account
A quiet space to work at and a stable internet connection of 6 MBPS upload and 10 MBPS download speed is highly preferred
Good understanding of consumer electronics products
Solid technical and diagnostic skills with tested problem-solving skills
Strong verbal and written English communication skills
Can work from home and in Ortigas Center, Pasig City
How to Apply?
Online. Send your application through Jobstreet and expect a call from our Talent Acquisition team within 24-48 hours.
**High school graduates with 2 years solid? BPO work experience and college undergrads who completed less than 2 years with at least 1 year of BPO work experience are also welcome to apply!
*Terms and conditions apply