Technical Analyst 1-Support (ERP) Q1 FY2021-20000IOS Applicants are required to read, write, and speak the following languages: English
Preferred Qualifications
Accounting Support (ERP)
Why ORACLE + NetSuite?
We offer amazing benefits and
competitive salary package! Aside from our cool workplace, you’ll be surrounded
by smart, innovative, caring people — invested in our customers and the
community. If you’re looking to share your unique perspective and ideas at a
collaborative table and help equip all kinds of businesses achieve their
vision.
Job Description
- This is for a Permanent role and requires you
to work at our office in Glorietta Makati and on night shift/graveyard
hours.
- You will continue to practice, trained of your
expertise in Accounting and acquire new skills in performing it in an
IT Industry.
- Your primary task will be to provide Accounting
related support to customers who contact the Oracle Solution Center and
maintain high level of customer satisfaction while meeting guidelines
(mostly through electronic means)
- You are the point-of-contact of
our Clients by providing phone and online resolutions of Accounting issues
of our Enterprise Resource Planning (ERP) and Customer Relationship
Management (CRM) software.
- As a primary point of contact
for customers, you are responsible for facilitating customer relationships
with Support and providing advice and assistance to internal Oracle
employees on diverse customer situations and escalated issues.
Job Qualifications
- Possesses at least a Bachelor's/College
Degree, Finance/Accountancy/Banking or equivalent.
- Knowledge in any Accounting Software i.e. SAP,
Quickbooks is an advantage.
- Fresh or recent graduates and Industry
shifters from Banks, Financial and Insurance Institutions are welcome to
apply.
- Willing and able to work on a night shift
schedule.
- Knowledge in GAAP and ERP/Accounting softwares
(i.e. JD Edwards, SAP, Quickbooks) is an advantage.
- CPA holders are preferred
- Confident and can effectively communicate both
in oral and written English.
- Demonstrate excellent customer orientation
skills, problem solving and critical thinking skills
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. As this is an entry-level technical position at Oracle, a technical degree is preferred i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA. OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
Job
: Support
Location
: Philippines
Job Type
: Regular Employee Hire
Organization
: Oracle
