Team Leader- Local Account (Healthcare)

URGENT HIRING !!Are you the next Team Leader we are looking for?Outsource Network Contact Center and Back Office Services. Inc. is urgently looking for an aspiring Team Leader!!PHONE INTERVIEW!QUALIFICATIONS:- Graduate of any medical allied course (BS-Psychology, nursing, rad tech, nutrition and dietetics, MedTech, Bs- Bio, PT and etc.)( MEDICAL ACCOUNT)- Proven work experience as a team leader in the BPO industry or equivalent.- With excellent communication and Leadership Skills.- Must possess organizational, time- management, and decision-making skills- Willing to work within the Cebu City.BASIC FUNCTIONS:Responsible for supervising, coaching, and monitoring team members will ensure team members' target that is in line with the clients' required target will be achieved.PRIMARY RESPONSIBILITIES:- Prepares reports and maintains records of work accomplishments and administrative information, as required, and coordinates the preparation, presentation, and communication of work-related information to Senior Team Leader.- Reports to the Senior Team Leader periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes- Ensure team will achieve agreed Service Level, target average call handling time, target calls, transactions, Call Quality Score.- Coach, facilitates, solve work problems, and participate in the work of the team- Motivates direct reports- Makes sure direct reports meet the set targets for the program- Handles first level escalations, staffing, and performance management- Ensures transaction monitoring and KRA's of the workgroup are met- Ensure that team are highly motivated towards work always- Performs other functions related, analogous, and pertinent to the preceding enumeration as may be assigned by superiors from time to timeWHAT'S IN IT FOR YOU?- HMO upon regularization- Excellent compensation and benefits- Sick and Vacation leaves- Good and friendly working environment- 5 working days per weekHOW TO APPLY:Kindly send your details to "0917 813 8155" and our recruiters will connect to you ASAP:Full name:Course/Educational Attainment:Mobile #:**Location**:Position Applied:OFFICE LOCATION: 8F APPLEONE EQUICOM TOWER CEBU BUSINESS PARK CEBU CITY**Salary**: Php19,000.00 - Php22,000.00 per month**Benefits**:- Health insuranceSchedule:- 8 hour shift**Education**:- Bachelor's (required)**Experience**:- of supervisory: 1 year (preferred)