Team Leader (Ecommerce) 30K To 50K

As a Team Leader, you will:- Manage day-to-day planning and operations of your team;- Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);- Organize and handle the team and make sure everyone adheres to their schedules;- Train and help in the development of your team by conducting team huddles and coaching sessions;- Evaluate the strengths and weaknesses of your Teammates;- Offer solutions for your team's growth and development;- Create reports of your team's performance and document feedback from your client;- Manage issues that might arise, including HR-related ones;- Think of solutions creatively; and- Act as the liaison between the management and your team.**Requirements**:- At least one (1) year of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role;- Excellent verbal and written communication skills;- Above-average technical know-how;- Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and- Flexibility and willingness to work on different shifts.**Benefits**:- Scholarship program for your children- HMO benefits for you and up to 2 dependents after 2 weeks of employment- Wellness programs- Retirement savings program with company matchingOn-site perks:- Gym and recreational areas- Unlimited coffee- Free healthy lunch- Daycare for your kids while you're on shift- Happy Hours, Time Outs, and other on-site events to enjoy**Job Types**: Full-time, Permanent**Salary**: Up to Php55,000.00 per month**Benefits**:- Additional leave- Flextime- Health insurance- Opportunities for promotion- Paid training- Pay raise- Transportation service providedSchedule:- 8 hour shift- Monday to Friday- Night shiftSupplemental pay types:- 13th month salary- Overtime pay- Performance bonusApplication Question(s):**Experience**:- Team Lead: 1 year (preferred)