Team Lead

Team Lead
Company:

Tech Mahindra


Team Lead

Details of the offer

ResponsibilitiesLead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.Provide excellent customer service and determine the needs of the client.Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.Participate in the development and presentation of proposals for business development.Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.Establish operations objectives and work plans, delegate assignments to subordinate associates when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.Do Root Cause Analysis to identify key AFIs and create action plans / goals to improveEfficiently coach associates in meeting the metricsManage and drive performance from the Associates in meeting SLAs and KPIsManage team attritionCollaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performancePreferably with exposure on non voice accountRequirementsPreferred: Candidate must possess at least a Bachelor's/College Degree, any field.At least 2 year(s) of working experience in the related field is required for this position.Experience in handling a Logistics program (non voice) is preferred.AnalyticResults-orientedProcess-orientedApplicants must be willing to work in Asia Town IT Park or General Maxilom Avenue Cebu CityPreferably Supervisor specializing in Customer Service or Logistics Program


Source: Bossjob


Area:

Requirements

Customer service associate for food delivery account - temp work at home

Experience unparalleled working culture. Join Kincentric's back-to-back Best Employer of the Year and deliver amazing with us everyday. TeleTech in Santa Rosa...


From Teletech - Laguna

Published a month ago

External unit manager

Hi there, jobseeker. Are you... Tired of the daily grind? Tired of working long shifts with an overwhelming work load and a stagnant income? Longing to become...


From Sun Life Financial - Diamond Tree - City Of Manila

Published a month ago

Translator (korean language)

Verbal and written translation of English to Korean and Vice versa. Handle (simultaneous or consecutive) interpretation during conferences and meetings between...


From Cafe24 Philippines - National Capital Region

Published a month ago

Trail & area manager

Supervising and monitoring team members as they perform their operating checklists for reforestation, maintenance (facilities, trail, and landscaping) and...


From Masungi Georeserve - Rizal

Published a month ago