Tagbilaran City Bohol / Csr Non-Voice / Start This April

ABOUT US:IBEX Global Solutions is a leading provider of business process outsourcing and product support services across the globe. Our commitment to customer satisfaction and cost-effective business solutions makes us a preferred partner for our clients. JOB DESCRIPTION:We are currently seeking a Customer Service Representative to join our dynamic team in Tagbilaran City, Bohol. As a Customer Service Representative, you will be the first point of contact for our customers and will play a crucial role in providing a superior customer experience. RESPONSIBILITIES:-Respond to customer inquiries via phone, email, and chat-Identify and assess customer needs to achieve satisfaction-Build sustainable relationships and trust with customers through open and interactive communication-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution-Maintain customer records by updating account information in the database-Follow communication procedures, guidelines, and policies QUALIFICATIONS:-Must be at least 18 years old-K12 graduate or has completed at least 2 years in college-For High School graduates, a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must BENEFITS:-Allowance for working onsite*-Comprehensive HMO coverage for you and your dependents-Non-Taxable Allowance in addition to your basic salary-Attractive Program Incentives based on performance-Group Life Insurance - your well-being is our priority!-30 Service Incentive Leaves (15 days can be converted to cash)-Competitive salary package-Health insurance-Opportunities for career advancement-Dynamic and friendly work environment FOR QUICKER PROCESSING, APPLY ONSITE!RECRUITMENT CENTERS:-Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 10AM - 5PM, Monday -Friday-3rd Floor Plaza Marcela Mall, Tagbilaran City, Bohol | 10AM - 5PM, Monday -Friday #ExperienceTheDifferenceWithIBEX *Terms and Conditions Apply