Support Specialist - Work From Home

Fetch Valet is seeking a dedicated and resourceful Support Specialist to join our team. This is a full-time, entry-level position that allows you to work from the comfort of your own home in Davao City, Davao, PH. As a Support Specialist, you will be responsible for providing excellent customer service and technical support to our clients.

Responsibilities:- Responding to customer inquiries via email, phone, and live chat in a timely and professional manner- Resolving customer issues and technical problems with our app and services- Providing product information and troubleshooting assistance to customers- Collaborating with other team members to ensure customer satisfaction- Documenting customer interactions and feedback to improve our services- Maintaining a high level of knowledge about our products and services

Requirements:- High school diploma or equivalent- Excellent communication skills, both written and verbal- Strong decision-making and critical thinking skills- Ability to work independently and as part of a team- Tech-savvy and familiar with basic computer software and applications- Reliable internet connection and home office setup- Ability to work a flexible schedule, including evenings and weekends

Personality traits:- Resourceful: Able to find creative solutions to customer issues- Reliable: Dependable and able to meet deadlines

Soft skills:- Decision-making: Able to make informed decisions quickly- Critical thinking: Able to analyze problems and find effective solutions

Benefits:- Vision insurance- Profit sharing- Paid Time Off (PTO)

Working environment:At Fetch Valet, we strive to achieve success in a high-energy workplace focused on delivering impactful results. Our team is passionate about providing top-notch customer service and support to our clients.

Deadline to apply: ********

Equal opportunity statement:Fetch Valet is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.