Support Officer - Remote Work

Job Description:

Coins.ph is looking for a dynamic and motivated Support Officer to join our team on a part-time basis, with the opportunity to work remotely from Davao City, Davao, PH. This position is perfect for individuals with a confident and independent personality, who possess strong soft skills in innovation and negotiation.

Responsibilities:1. Providing timely and efficient support to customers via email, chat, and phone.2. Resolving customer inquiries and issues in a professional and courteous manner.3. Collaborating with internal teams to escalate and solve complex customer problems.4. Identifying trends and opportunities for improvement in customer support processes.5. Maintaining accurate records of customer interactions and transactions.

Requirements:1. High school diploma or equivalent.2. Strong communication skills and the ability to work well under pressure.3. Proficiency in Microsoft Office and other relevant software.4. Prior experience in customer service is preferred but not required.5. Ability to work independently and prioritize tasks effectively.6. Must be confident, innovative, and skilled in negotiation.

Benefits:1. Visa sponsorship for eligible candidates.2. Free food provided during working hours.3. Paid overtime opportunities for additional income.

Working Environment:At Coins.ph, we encourage calculated risk-taking to drive innovation and progress. Our team thrives on creativity and collaboration, working together to achieve our common goals and push the boundaries of what is possible in the financial technology industry.

Deadline to Apply:Interested candidates should submit their applications by April 17, 2024.

Equal Opportunity Statement:Coins.ph is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.