Support Engineer, Sap Fi

Support Engineer, Sap Fi


Support Engineer, Sap Fi

Details of the offer

The position Support Engineer is a part of the IS Support Area – IS Support Services.The scope for IS Support Services can be described as:

-In Support Services we strives to achieve IS Service excellence and ensures best in class support
-We resolve incidents as close to the user as possible for faster resolution times and a higher first resolution rate to increase end user productivity
-We inspire a service oriented culture to enhance the professional dialog with our end users
-We deliver harmonized and integrated IT-based financial solutions and application support service for Grundfos companies worldwide

Additionally IS Support Services is about to restructure itself, in order to align to the global IS strategy - essentially making sure that the right expertise is available at the desired proximity of the actual demand. IS Support Services are supporting several Business Areas which covers all Grundfos Companies worldwide.
-The IS Center is expected to support Operations of worldwide locations with a 24/5 coverage
-The customers are within the different Operation Units using action requesting systems
-Apart from that, most of the contact will be with IS Colleagues worldwide within all SAP delivery areas.

Source: Jora


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