Support Consultant - Rpa

Summary
Support Consultant begins her (or his) career in the exciting world of intelligent automation. SYKES provides hands-on training on different RPA tools before the Associate is placed in exciting client facing projects. In these projects, the Associate encounters real-life situations in process automation and through her (or his) knowledge and skills solves problems for our clients. This role provides great opportunities in a rapidly growing start up to take on exciting and challenging project roles and develop your skills.
You will:
• Support end user with technical queries of the implemented RPA solution
• Support software solutions on one or more RPA tools (like Blue Prism/ Uipath /Automation Anywhere/ Nice) to address the error or changes to existing RPA queries or troubleshoot errors.
• Document changes and new requirements and process flows (existing and future state) – Changes to the process flow
• Monitor and optimize software robots deployed in production and ensure the performance of the robots meet expectations of our clients
• Drive innovation by creating accelerators and solutions that are both unique and offer possibility of deployment in similar situations
• Excel at capturing and communicating both technical and business information
• Assist in the implementation of the chosen solution and ensure extraordinary results
You will have:
• At least an undergraduate, Computer Science Graduate
• Min 2-3 experience in technical support with English language fluency
• Ability to work in night shifts
• An analytical and logical mind set. Ability to clearly communicate verbally and in writing
• Algorithm-thinking ability – in other words, take complex problems, break them down and algorithmically create solutions for them
• A passion for working within a team to deliver value for your customer
• An interest in technology, automation and artificial intelligence. Curiosity to discover, learn and a bias for action

Extra points awarded for:
• Having worked with technical support for technology customers- Hardware/Software Support
• Bonus points if the candidate possess knowledge on C# or Python or R
• Familiarity with Agile development and software development best practices
• Experience of working with technical Shared Services, Global Business Services or BPO providers
• Self-starter with the ability to work alone or as part of a team without constant supervision
• Strong self-discipline and ability to drive oneself through any kind of situation