Star Asap: Coach/ Trainer (Green Dot, Night Shift, Ortigas)

We are looking for a superstarCoach/ Trainer (Learning Specialist)to educate our support, sales and customer service teams by conducting interactive courses.
As theCoach/ Trainer (Learning Specialist), you will be responsible for facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.
Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.
You shall be responsible for:
• Develop digital and print educational material (e.g. videos and manuals)
• Organize classroom-style seminars about product features and sales techniques
• Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
• Identify individual and team skills gaps
• Schedule regular training sessions (e.g. monthly or quarterly)
• Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
• Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
• Coordinate mentorship programs for new customer service representatives
• Assess the impact of each educational course on staff performance and client satisfaction
• Maintain updated records of training curricula and material
You should have:
• Handled Green Dot campaign
• 2-3 years’ work experience for a similar role
• Experience in sales or customer service positions is a plus
• Knowledge of Learning Management Software (LMS)
• Familiarity with interactive learning activities
• Excellent communication and presentation skills
• Additional certification in training is a plus