As a Customer Success Account Manager (CSAM) , you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for execution against our Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer outcomes. This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
Qualifications Minimum Qualifications: Bachelor's Degree in Engineering, Information Technology, Business or related field AND 4+ year(s) work or internship experience in solution delivery, practice management, customer-facing
consulting, or portfolio management experience Professional: 3+ years relevant work experience within customer industry. Information Technology Infrastructure Library (ITIL) or equivalent IT Service Management certification Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent change management certification Technical: Breadth of knowledge across Solution Areas including:
Solid understanding of Microsoft's products, technologies and solutions Microsoft certification in relevant technologies (e.g.: Azure, M365), or competitor equivalent (e.g., AWS). Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Responsibilities Customer Relationship Management
Nuture and establish relationships with key customer stakeholders to enable quality solution planning, delivery execution and governance. Customer Success Leadership - Customer Strategy and Growth
Partner with Account team peers to drive conversations with customers that define the strategic alignment between your customer's objectives and Microsoft's goals Customer Success Leadership – Consumption leadership
Lead the delivery of Microsoft solutions and own team collaboration that accelerates consumption across solution areas Customer Success Leadership - Delivery and program Management
Leads the strategic execution of program planning and customer facing program reviews, manage key stakeholder to address agreed customer outcomes and account priorities Technical Relevance
You will build technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .
