Service Delivery Manager (Sales & Marketing -Cloud Crm) Apply Now!

Service Delivery Manager (Sales & Marketing -Cloud Crm) Apply Now!

Cognizant Technology Solutions Philippines Inc.

Service Delivery Manager (Sales & Marketing -Cloud Crm) Apply Now!

Details of the offer

Ensuring team's performance in terms of compliance with SLA's.
Responsible for managing day-to-day operations
Reporting to the manager on performance status and any escalations
Manages the workstream, SLA requirements and daily operational goals.
Participates and contributes to client/internal meetings, calls and deliverables.
Manages and solves operational issues and escalations and maintain client relationship.
Associates should be able to look up to him/her for help, advice and guidance when required.
Responsible for motivation level and retention of manpower.
Setting benchmarks for the team.
Managing assessment and development of team members.
Bachelor's Degree Holder of any degree
Minimum of 5 years managerial experience with a span of control of at least 100 FTE's.
Good domain knowledge; minimum of 2 years experience handling B2B campaigns.
Experience in pre/post sales & marketing processes .
Knowledge and understanding on Cloud CRM products/tools.
Flexible to work in night shift.
Service Excellence Oriented
Conflict Management
Metrics Management
Analytical and Problem Solving Capabilities
Attention to Detail
Decision Making Abilities
People Management Skills & Ability to Guide and Motivate team
Leadership Skills
Proactive Team Player
Good Verbal and Written Communication Skills.
Ability to Prioritize Work
Achievement Orientation

Source: Jora



Real estate agent

Candidate must possess at least Bachelor's/College Degree, Professional License (Passed Board/Bar/Professional License Exam) in Property Development/Real Estate...

From Cat Media Group (Caerus Arion Trading) - Ilocos Norte

Published a month ago

Assistant project director

JOB SUMMARYSupports the Project Director and Cluster Head in managing and overseeing the real estate projects (both ongoing and completed) assigned to them...

From Sm Development Corporation - National Capital Region

Published a month ago

Sales division head - liquid and powder technologies

Candidate must possess Bachelor's/College Degree in Engineering or equivalent. Master’s degree in Engineering or Business Management and / or technical...

From Philsearch Consulting, Inc. - National Capital Region

Published a month ago

Enterprise account manager

Job Responsibilities Selling complete line of technology solutions (managed print solutions, laptops, peripherals, enterprise servers and storage, networking...

From Adventus It Service (Philippines) Inc. - National Capital Region

Published a month ago