Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doingyour life's best work.(sm)
Primary Responsibilities:
Set team direction, resolve problems and provide guidance to members of own team
May oversee work activities of other supervisors
Adapt departmental plans and priorities to address business and operational challenges
Influence or provide input to forecasting and planning activities
Product, service or process decisions are most likely to impact multiple groups of employees and/or customers (internal or external)
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Bachelor's Degree in any field
At least 10-13 years of experience in customer service delivery and operations management
At least 3 years of strong people management and leadership experience
Ability to define, develop, and manage team KPIs through process compliance
Effectively managed and led daily operations of large-scale teams of about 200 to 300 resources
Articulate in communication. Able to have clear and impactful conversations with stakeholders and top management
Worked on projects and able to continually drive operational excellence
Preferred Qualifications:
Lean Six Sigma / Green Belt / Yellow Belt
PHRN, USRN
Careers with Optum.Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to doyour life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Service Delivery Manager, Service Delivery, Manager, Service Delivery Management, Operations Management, Operations, Operations Manager, People Management, Lead, Leadership, Process Compliance, KPI, KPIs, Operational Excellence, Cebu City, Cebu
