Senior Instructor-Training-20000KCJ Applicants are required to read, write, and speak the following languages: English
Preferred Qualifications
Job Title: Education Consultant
Job Title for Posting: Oracle NetSuite Education Services – Education Consultant
Division: NetSuite Global Business Unit
Locations: Makati, Philippines
Start Date: October 10
Schedule: Mid/Night shift
Company Overview
With more than 420,000 customers, and with deployments across a wide variety of industries in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. For more information about Oracle (NYSE:ORCL), visit oracle.com.Group Overview
Oracle's acquisition of NetSuite in November 2016 brought together the reach of NetSuite's cloud ERP solutions for small to midsize businesses with the breadth and depth of Oracle's enterprise-grade cloud solutions for the back and front office. In 1998, NetSuite pioneered the Cloud Computing revolution, establishing the world’s first company dedicated to delivering business applications over the Internet. Today, NetSuite provides a suite of cloud-based financials / Enterprise Resource Planning (ERP) and omnichannel commerce software that runs the business of more than 40,000 companies, organizations, and subsidiaries in more than 100 countries.Why Oracle NetSuite
Are you motivated to launch your career in a high energy, competitive environment with a leading technology company? Let’s have a conversation about how you can make an immediate impact. To start, you will be surrounded by smart, innovative, caring people who are invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all types of businesses achieve their visions, check us out.Education Services: Req# – Education Consultant – Direct DeliverySummary:
NetSuite Education Services provides comprehensive instructional programs to ensure our customers, partners and employees have the knowledge to achieve the highest level of success.The Education Consultant plays a critical role in achieving this objective. They work collaboratively with customers to help them build product knowledge, increase user adoption and achieve ROI. They do this by designing and delivering high-quality, process-based tailored training that promotes NetSuite best practices. This Education Consultant role will focus primarily on direct customers but may also deliver training to Partners.The Education Consultant works in a high-energy and dynamic environment, delivering training to multiple customers in a variety of industries. This position is responsible for the delivery of instructor-led onsite and virtual end user training.The Education Consultant works in partnership with the professional services implementers to assess customer training needs, develop custom agendas and materials (written and elearning tutorials), and deliver quality training to ensure optimal user adoption. Education Consultants may deliver additional services such as Train the Trainer, Pre-UAT Training and Post Go Live Support Training.Training project team members, administrators and developers is also an integral part of our charter and essential to customer success. Public courses are taught using standard materials and taught using a standard demo database. Dedicated sessions may be tailored to the need of the client and may be taught using the customer environment.The ideal candidate possesses a passion for training, has excellent communication skills, can deliver instructor-led onsite and virtual-classroom sessions, can develop learning and reference materials, demonstrates excellent attention to detail, cares deeply about customer satisfaction, exhibits strong project management skills and embraces change.All Education Consultants will learn the basics of working with multiple industries and develop deeper expertise in specific verticals.Responsibilities:
Understand the NetSuite application in all functional areas as they relate to customer learning requirements
Learn all relevant aspects of current and new product rollouts to ensure ongoing improvement of product knowledge, training and presentation skills, and technical knowledge
Take full ownership of multiple concurrent customer training projects. Interact with customer as needed for logistics, knowledge transfer and follow-up.
Participate in customer training requirements definition and training scoping conversations
Recommend business best practices from a user adoption, training and business management perspective
Incorporate learning industry best practices and techniques in daily engagements
Apply expert knowledge of the NetSuite application to solve the customer business challenge
Deliver live instructor led training sessions onsite at customer locations
Deliver virtual interactive online sessions and webinars
Deliver customer specific end user training based on their implementation project scope
Develop customer specific end user training and reference materials (print and/or eLearning), leveraging NetSuite Universal Content Library assets
Work with NetSuite implementers to develop end user adoption strategies and training plans for customer implementation projects
Adhere to Education Services Delivery methods, processes, procedures, and policies in the development and delivery of training services
Participate in the development of new offerings and improvement to processes, providing feedback and suggestions to education program management
Act as a subject matter expert to mentor colleagues globally and to contribute to curriculum development
Detailed Description and Job Requirements
Customizes and delivers education services to external customers.The Senior Consultant/Instructor is responsible for the success of their assigned Oracle project/training events and committed to superior customer service. They are expected to participate in the development of plans for continuous personal and professional growth. The Senior Consultant/Instructor is expected to master new services, technology and internal processes shortly after their implementation. Manage aspects of the customer event (i.e. instruction, application implementation, environment, setup etc.) to ensure success. Produce quality deliverables on a project (i.e. assessments, communication, curriculum development, Tutor, eLearning). Demonstrate the ability to teach new technical material, deliver new offerings and services, and/or implement new Oracle Applications modules with minimal preparation time and guidance. Meet utilization targets. Travel as needed.Job duties are varied and complex, needing independent judgment. May have project lead role. BS or equivalent functional or professional experience preferred. Has obtained one or more industry recognized certifications (OCP, CPA, CPIM). Has 2 plus years technical or professional experience using Oracle products or related software. Has 2 plus years consulting experience or experience teaching adult learners. This position is hourly and eligible for overtime.
