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Job Description
Responsibilities:
Expense Allocation
Performs allocation and expense management for the Infrastructure Services spend (analyzing and validating vendor billings, chargeback/ allocations of I&O charges). The level of detail involves cost center management, as well as other dimensions of expense analysis. Service Now, Oracle, Workday and Detailed Analysis Reporting tools are highly utilized.
Consolidation, Reconciliation and Expense Reporting
Responsible for the Consolidation of various Internal and third-party vendor monthly invoices and backup files. (AT&T, SPRINT, VERIZON, etc.)
Tracks amount recovered from business work areas, investigate charges not recovered from the business work areas and identify the work areas that should be charged
Review, analyze, report and provide variance commentaries on monthly unrecoverable expenditures and creates month-over-month trending analysis
Admin Tasks
Track and confirm the approval of invoices for payment (mobile devices)
Update and maintain unassigned assets in MTS system
Process termination, port-in/out. suspension of mobile numbers
Adhoc
Build networks and relationships with various groups to meet or exceed business objectives
Participate in various accounting/expense/finance projects as they arise
Participate in identifying processes and procedures that can be streamlined and help implement change
Attends/conduct meetings with vendor and/or business unit
Perform other ad hoc tasks as assigned by the Business Unit (process improvement, system UAT, etc)
Act as the “go to” person of the team, and conducts quality checking, error trending and process diagnostics on the transactions made by teammates.
Provide training and support to improve chargeback and expense management knowledge
Helps in conducting Training Calibration, Skills Verification and knowledge sharing
Identify risks and escalate issues whenever necessary to the leader and/or business unit
Support on monitoring the queue and other tasks as assigned
Qualifications:
Candidate must be a Bachelor’s degree in accounting or finance with at least 2 years of accounting/finance/reporting experience.
For internal candidate, he/she must be meeting all the service quality and productivity metrics for the last six months (e.g., Accuracy, SLA attainment, Adherence, Attendance, etc.)
Excellent communication skills. Ability to communicate, both written and verbal, in English and in a professional manner
Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines.
Able to effectively articulate issues and trends to management
Must be willing to work at night
Competencies:
Invoice and vendor management
Proficient on the use of advanced functionality of MS Office applications (MS Word, Excel, PowerPoint, Access), and with the ability to learn new software / system applications quickly, knowledge in VBA is a plus
Candidate must have the ability to demonstrate problem solving skills and result oriented in order to effectively resolve issues raised by the business units/ customers.
Self-motivated, able to work independently with minimal supervision or in a team environment
Process Specific Knowledge:
Chargeback/Expense Allocation
Financial data reconciliation, analysis and reporting
If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of June 30, 2020, we had $1.2 trillion (US$0.9 trillion) in assets under management and administration, and in the previous 12 months we made $30.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
