Sap Hr Functional Consultant

The Candidate is responsible for providing excellent customer support demonstrating knowledge and expertise in the functionalities of our tools. He/she will monitor and provide updates to tickets within the defined SLA. Conducting mini-training sessions/knowledge sharing sessions with customers as required. Provide support in testing new functionalities to be delivered every Product release. Deal directly with internal and external customers on a day-to-day basis to resolve an array of incidents or complaints.
Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
At least 5 Year(s) of working experience in the related field is required for this position.
Required Skill(s): • Knowledge of Human Resources functional aspects – Personnel Administration and Payroll knowledge, • Proficiency in Google Apps, Success Factors, SAP, • Jira Help Desk, Confluence and Zendesk knowledge is a plus
Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Customer Service or equivalent.
Assist Tier 1 agents in more complex issues with solutions not normally found in the user manual
Assist and collaborate with Tier 3 Developers for problem resolution
Understand customer requirements and provide consulting-type of support
Raise bugs, defects, and ideas for improvement for further product evolution