Requisition ID: 235771Work Area: Customer Service and SupportExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full Time
COMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Responsibilities:
Maintain current and thorough understanding of Concur Expense, Request and Invoice modules.
Work with customers to identify business requirements, analyze, and configure the Concur product to meet client needs according to procedures and best practices.
Inform customers of project activities and progress on a consistent basis through meetings, status reports and standard communications.
Ensure configuration inquiries are promptly addressed and solutions are completed accurately and on time.
Contribute to the development of configuration best practices and contribute to team training and development efforts.
Work in a fast-paced environment where multiple client interactions are managed in a work day.
Adapt to volume influx and manage concurrent priorities.
Develop and leverage knowledge about Concur’s solutions and service offerings in order to set appropriate expectations in client communications.
Act with the customer in mind and demonstrate the ability to express empathy towards a client that has raised issues or concerns.
Occasionally provide subject-matter expertise and technical expertise to department teams and clients.
Document all important changes and customer interactions in CRM.
Work with manager to accomplish departmental objectives and goals.
Complete other activities and duties as needed.
Be aware of, and comply with, all corporate policies.
Position Requirements (Education, Experience & Training):
Four-year Bachelor’s degree or equivalent experience required; Technical or Engineering Major Preferred but not mandatory
3 years in technical support, consulting, implementation, project management or related field with client service experience.
Associate Certification in Project Management preferred.
Job Specific Specialized Knowledge & Skills:
Experience with software as a service (hosted) preferred.
Effective verbal and written communication skills.
Successful experience working directly with customers.
Strong problem resolution skills with proven ability to engage and interact with internal teams to resolve client issues.
Experience with software solution, CRM, ERP systems or software as a service is preferred.
SQL programming ability, including tasks such as inserts, updates, deletes, and writing SQL queries is preferred.
Demonstrated ability to prioritize and manage workflow to meet deadlines.
Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests.
Excellent organizational, presentation and planning skills.
Project Management
Communication Planning
Learning Services (Knowledge Transfer) planning
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WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: ********** or **********, APJ: **********, EMEA: **********).
Successful candidates might be required to undergo a background verification with an external vendor.
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