KVH Industries is seeking an experienced Administrator to help drive the evolution of our Salesforce environment from a CRM/Service application to our core business automation platform.
As a Salesforce Administrator you will help serve our users with all basic administrative functions including user account maintenance, reports and dashboards, Lightning Record Pages and other routine tasks. Additionally, you will be assisting in the KVH Salesforce Development lifecycle helping with complex workflow rules, triggers, and data validation rules. You will be customizing Lightning Web Components as the business workflow changes to accommodate new technology and solutions as they come up.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Become familiar with the current setup/structure/configuration of Salesforce. Serve as one of the system administrators for Salesforce environment with 300+ users. Handle escalated Salesforce support cases. Research production issues, respond proactively, and resolve user problems as they are reported. Analyze data, and devise ways to minimize the number of support cases posted, and the length of time they remain open. Responsible for updating data to maintain data consistency with revisions to the system. Create and manage complex workflow rules, triggers, and data validation rules.
BASIC QUALIFICATIONS
Strong communications, collaboration, and organizational skills. Thorough command of spoken and written English. Undergraduate degree or equivalent experience. 2+ years as a hands-on administrator on the Force.com platform. Experience with Salesforce Communities or Sites. Hands-on experience with Sales Cloud and Service Cloud. Understanding of the interactions between an administrator and developer areas of the SFDC platform. Demonstrated understanding of relational database design. Proficiency in SFDC-related tools (Data Loader, Workbench, Force.com IDE, Dev Console) Strong Excel skills. Experience with JIRA or similar project-and-issue management tools. Strong understanding of data governance policies and practices, and data quality practices and tools. Ability to work directly with end-users to define data elements. Experience in end-to-end ownership of applications, from inception through post-deployment support and iterative enhancement. Experience with basic code, ie, HTML, Apex, Java, Python, etc.
PREFERRED QUALIFICATIONS
Experience with Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com, Lightning Web Components. Undergraduate or graduate degree in relevant area such as Computer Science, Software Engineering, or Information Systems. 4+ years hands-on work as an administrator on the Force.com platform Hands-on experience with Demand Tools, Wave Analytics, Salesforce CPQ, Salesforce Billing, dbamp, Salesforce CTI solutions, Pardot. Hands-on experience with integrating non-SFDC-native enterprise systems, such as ERP, billing and workflow. Certified Salesforce.com Administrator (ADM-201), Advanced Administrator (ADM-211 or ADM-301) or equivalent experience Experience with Salesforce Portals and Communities Experience using or at least reading through proprietary Force.com languages (Visualforce, Apex, SOQL/SOSL). Knowledge of non-SFDC languages such as Javascript, Python, Java, C# or AWS is a major plus. Knowledge of or Kanban or Agile development methodology. Ability to write SOQL queries. Knowledge of SQL a major plus. Advanced Excel skills (VLookups, Pivot Tables, Macros) Articulation of when/why to use configuration vs. development when creating solutions. Knowledge of agile development practices, particularly sprint planning and estimation Strong stakeholder communication skills - able to anticipate their needs and to explain technical details in ways that make sense to them Understanding of UI design principles and best practices Desire to learn or expand Force.com coding abilities Experience with SOX, ITAR and security compliance standards.
