The Customer Service Relation (CSR) is responsible to provide support to sales representatives in the field and to deal with customers or prospects who contact a company's sales department. Generally, they do not have direct responsibilities for selling, but their work contributes to good customer relationships and enables the field sales team to spend more time selling.Duties and Responsibilities:- Handle the processing of all orders with accuracy and timeliness.- Input orders to the company's computer system and ensure that orders are processed in line with customers' delivery requirements.- Inform customers of any delays and arrange alternative delivery dates- Update customer or sales representative for the availability of stocks and schedule of delivery.- Check stock availability or production schedules and forward the order details to production and distribution departments- Prepares delivery receipts or sales invoice.- Respond to complaints from customers and give after-sales support when requested- Respond to any customer problems or complaints and informs concerned departments.- Ensures that any return items are attached with incident reports and SPAS and recorded in system.- Assist in the preparation and organizing of promotional material or events- Ensure that representatives have sufficient quantities of sales support material, such as product brochures or case studies- Arrange for the production of presentations and supporting material, such as technical papers or customer references, to help sales representatives win business- Facilitate product sample requests- Collaborate with other departments- Contact the technical/QA department to deal with any product or technical queries- Contact colleagues in manufacturing and logistics to agree on delivery dates- Contact colleagues in credit and collection for customer registration, price setting and customer's AR status.- Provide clerical and administrative support to management as requested.- Ensure that all completed Delivery Receipts, Sales Invoices and Returns will be forward to credit and collection department the next working day.- Provide any report requested by other departments or higher management.- Contributes to team effort by accomplishing related results as needed.Work Experience: Preferably with experience in Sales and Marketing or clerical work or equivalent for at least 1 year.**Job Types**: Full-time, Permanent**Job Types**: Full-time, Permanent**Job Types**: Full-time, Permanent, Fresh graduate**Benefits**:- Employee discount- Health insurance- Opportunities for promotion- Paid training- Promotion to permanent employee- Staff meals providedSchedule:- 8 hour shiftSupplemental pay types:- 13th month salary- Overtime pay- Performance bonusAbility to commute/relocate:- Mandaue, Cebu: Reliably commute or planning to relocate before starting work (required)**Experience**:- Technical Support: 1 year (preferred)**Language**:- English (preferred)
