I. JOB IDENTIFICATIONJob Title : Sales AssociateDepartment : Dept store/ ApparelDivision : Store OperationsJob Classification : Rank & FileReports To : Store SupervisorDirectly Supervises : NoneII. JOB SUMMARYTo perform the day-to-day operations of the department in providing excellent service and quality products to customers.III. KEY RESULT AREAS1. Stocks Display, Monitoring and Replenishment2. Efficient Customer Service Delivery3. Reports Submission/Data ManagementIV. ACCOUNTABILITIES & RESPONSIBILITIESKey Performance MeasuresA. Customer Service1. Assists customers in their purchases at the department store/ apparel in a courteous and friendly manner.2. Provides proactive information to buying customers about product promotions within assigned area.3. Performs accurate price tagging of all items prior to display in the selling area.4. Prepares and displays accurate and clear signages according to product categories.5. Maintains cleanliness and orderliness in assigned work area and its surrounding areas.B. Stock Monitoring & Replenishment1. Keep grocery displays fully stocked and faced at all times according to department standard.2. Checks product code dates and pulls all out-of-code products.3. Regularly monitors and maintains acceptable inventory level in the selling and storage areas.4. Informs superiors and/or merchandising personnel for late or non-delivery of expected items.5. Prepares items for transfer with other stores as directed by the superior.6. Monitors fast and slow moving SKUs to provide the superior basis for product re-ordering in coordination with merchandising.C. Others1. Operates selected equipment used by the department such as computer and others in an efficient and safe manner.2. Participates in inventory take of the department to achieve accurate inventory data.3. Performs other related duties as may be assigned either in support of divisional goal attainment or for own personal or professional training, education and development as planned by the superior.D. Records/ReportsPreparation and filing of:1. Merchandise Disposal Slip2. Return to Vendor Report3. Merchandise Acknowledgment Slip4. Report on Bad Order5. Merchandise Transfer Slip6. Supplies Requisition & Issuance Slip7. Price Change NoticeV. CRITICAL CHALLENGES1. Product knowledge of grocery items being sold so that customers can be apprised accordingly when they ask about any product, what it is, it's use or substitute.2. Handling direct customer complaints / concerns in the selling area. Immediately refers the customer to person who can address the problem.VI. DECISION-MAKING AUTHORITY1. Day-to-day decisions are referred to higher authority.VII. MINIMUM JOB REQUIREMENTS1. Education / Professional Experience- College/Vocational/Senior High Level2. Knowledge/Skills/Abilities- Knowledge of computer typing- With good customer service skills- Can communicate well with customers3. Others- Attentive to details- With basic mathematical computation including percentages skill- Able to work long hours and can handle pressure- Personable**Job Types**: Full-time, Permanent, Fresh graduate**Benefits**:- Company events- Employee discount- Free parking- Health insurance- Life insurance- On-site parking- Opportunities for promotion- Paid trainingSchedule:- 8 hour shift- Holidays- Overtime- Rotational shift- WeekendsSupplemental Pay:- 13th month salary- Overtime payAbility to commute/relocate:- Subic, Olongapo, Zambales: Reliably commute or planning to relocate before starting work (required)Application Question(s):- Have you been assigned in a high end / branded apparel section?**Education**:- Senior High School (required)**Experience**:- Customer service: 1 year (required)- Selling: 1 year (required)**Language**:- English (required)
