Job Description
About Wells Fargo Philippines
Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.
About the Department
Consumer Lending is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending.
Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.
About the Role
Internally known as Business Initiatives Manager 1, this role will be part of the Vertical Operational Risk Management (VORM) team in Customer Account Management (CAM). The departments we support include: Escrow, Insurance, Wells Fargo Real Estate Tax Services, Credit Bureau Reporting, Home Equity Operations, Special Loans, Account Maintenance Requests, Servicing Litigation Support, Payment Remittance Operations, Borrower Communication, Year End Operations, Lien Release, Servicing Mail Support, Default Claims, Default Accounts Payable, Corporate Advance Reconciliation, and Corporate Advance Management Office.
Responsibilities
Responsible for developing, implementing and monitoring a risk-based program to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency. May provide oversight to an operational risk program. Leads support functions and/or operations/production oversight usually for multiple business groups for a Line of Business or for a significantly diverse and complex business group within a Line of Business Works with assigned business units and provides operational risk expertise and consulting for projects and initiatives with moderate to high risk. May provide senior-level support for systems security-related issues. Develops testing strategies and methodologies; evaluates the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; analyzes business and/or systems changes to determine impact; identifies and assesses operational risk issues and assigns risk ratings consistent with established policy standards. Consults with business to develop corrective action plans and effectively manage change. Identifies training opportunities; may design/coordinate the development of training materials and delivers training. Reports findings and drafts recommendations to mitigate risk to operational risk and business line management. Coordinates production of periodic operational risk performance reports for senior management, including trend analysis and recommended strategies. Apply relevant risk, operations and change knowledge/experience to ensure first-line-of-defense (FLOD) is effectively identifying, assessing and escalating risks. Effectively collaborate with business partners in the first-line-of-defense (FLOD) and second line of defense (SLOD) in the establishment of new or changed risk management processes.
Market Skills and Certifications
At least a Bachelor’s Degree holder Minimum of 5 years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk) Minimum of 2 years of experience in one or a combination of the following: additional compliance, additional operational risk management, IT systems security, business process management or financial services industry experience Knowledgeable of Customer Account Management processes Amenable to work during night shift or shifting schedules in McKinley Hill, Taguig
