Rider Support | Cebu

Job Description:
RIDER REPORTS AND MONITORING Daily attendance monitoring Daily productivity monitoring Weekly handheld inventory (including retrieval of handhelds) Weekly updating of rider insurance GCash modifications/mpin resets RIDER ACQUISITION, TRAINING AND DEVELOPMENT Ensure rider pool is always updated Interview possible candidates Collect rider requirements Train new Rider Partners (both ops process + KaberX) Deploy new Rider Partners - give accountability forms (if with handheld), GCash, courier bags, handhelds if needed, FE and KaberX usernames, welcome letter, sticker and bag Update the #rpactivation channel RIDER ENGAGEMENT Update Weekly Leaderboard + Awarding in hub Continuously coach low productivity riders Ensure good attendance among riders Conduct rider cascades Communicate constantly with riders and gather feedback from them Help riders with seller/buyer issues Entertain earnings disputes and escalate to HQ if needed RIDER DEACTIVATION Temporary and permanent deactivation of riders (based always on Rider Dos and Donts) Update #rpdeactivation channel Retrieve all assets issued to deactivated rider ESCALATION SUPPORT Conduct investigation on rider concerns Resolve incidents with CS and RP Implement proper sanctions Handle issues of rider loss/theft RIDER GOVERNMENT COMPLIANCE Check DTI and BIR requirements of riders (monitor new rider requirements) Check and collect rider ORs monthly Release BIR 2307 monthly HUB SUPPORT Hub supplies inventory Desktop headcount Cashier reliever Minimum Qualifications:
BA/BS in Communication, Business, Public Relations, or related field Experience in people management An enthusiastic personality, can easily get along with others A detail-oriented personality, can accurately monitor behaviour and performance A confident, creative professional with the ability to influence and build credibility in a fast-paced environment Strong listening and verbal communication skills Highly self-motivated and results-oriented personality, with the ability to develop and manage measurement metrics Proficiency with PowerPoint, MS Word and Excel is essential A passion for riders as well as QuadX