Emerson's 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Representative II, Technical Service, you get to echo this promise as Emerson's frontline representative, providing an outstanding end-to-end customer experience.
In this capacity, you will have the opportunity to exhibit your technical and customer service skills and build positive relationships with our customers in every interaction. You will be responding to all inbound technical inquiries and providing technical support to all our customers while supporting and processing warranty claims submitted by our customers. This gives you a vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Quezon City, transferring soon to Mandaluyong City, Philippines! All roles are currently in a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.
In This Role, Your Responsibilities Will Be: To answer technical calls from Professional Tools customers, not limited to contractors, resellers, distributors, and field sales representatives. To provide and explain product specifications and product features to customers. To identify and check products' bill of materials to provide part replacements to customers and review the engineering drawings to get the product dimensions or specifications in the team center. To recommend alternative product models that are appropriate to the customer's tool requirements and obsolete products with replacement. To process repair return requests accurately and within the target service level. To identify process improvements to ensure that work processes are done efficiently and optimally. Who You Are: You exhibit passion and enthusiasm to ensure customers have the best possible experience at all touchpoints. You have a strong drive for results and a high level of commitment to exceeding expectations. You can proficiently converse, creatively propose straightforward solutions, and develop alternative resolutions to customer concerns. You're interpersonally savvy and able to collaborate and efficiently work with people across different departments at any level.
For This Role, You Will Need: Bachelor's degree in any Engineering course is preferred. 1-2 years of work experience in technical support in mechanical, electrical, or plumbing (MEP) tools. Excellent English comprehension, writing, and communication skills. Preferred Qualifications that Set You Apart: Background in offshore service operations is a plus. Our Offer to You: Make a difference with the work you do. By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.
At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.
Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's go!
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