About the job This is an ONSITE Job Opening and an opportunity to be part of the 1st major BPO in Greenhills, San Juan. About Company
Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology, we integrate with our client's brand & culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.
Job Overview
The Reporting Analyst is responsible for application development related to reporting for the company.
Responsibilities and Duties
· Extracting, Collecting, and Loading data from different sources such as databases, spreadsheets, and other relevant sources
· Create and maintain KPI Dashboards and other reporting
· Analyze data and provide actionable reporting to various levels of the organization.
· Demonstrate excellent communications with stakeholders regarding objectives, deliverables, plans and status throughout the reporting lifecycle
· Other duties as assigned
Required Knowledge and Skills
· At least 1-year experience with Power Query and Power BI (other Power Platform is a plus e.g., Power App)
· Superior oral and written communication skills
· Knowledge of KPI reporting and benchmark practices, statistical and trending analysis methods
· Prior experience as a report analyst
· Ability to multi-task and work independently to complete tasks promptly
· Excellent organizational and prioritizing skills
· Strong follow-up skills with attention to detail
· The ability to work and collaborate with employees at all levels within different offices
· Strong analytical, problem-solving, and decision-making skills
· Ability to work in high-pressure, fast-paced environment
· Ability to work flexible hours with the possibility of working outside of contractual hours
· Ability to give and receive feedback appropriately
· Ability to maintain a high degree of confidentiality
· Ability to stay cool and collected in emergency situations
Reporting Structure
· Direct Manager: Reporting Manager
Education/Experience
This position requires a high school diploma (although a bachelor's degree is preferred) Also required is at least 1 year as a reporting analyst experience with heavy knowledge using PowerBI (BPO experience is an advantage)
