Reports Analyst

Main purpose of the Role:
Support demand governance process and PMO for status reporting and analysis.

Improve demand dashboard reports and provide support to demand inquiries.

Create dashboard for PMO related tasks and activities, e.g. Resource Management, Utilization, Capacity Planning, etc.

Key Accountabilities:
Publish periodic demand status reporting and analysis

Support continuous improvement to Demand Governance and PMO through in-depth analysis of the KPI reports

Key Responsibilities:
Facilitate demand KPI reporting and analysis

Create Monthly Executive Summary for Demand governance and PMO related activities

Conduct regular review on demand status

Create process documentations, guidelines and templates specific to Demand Governance and PMO as a result of continuous improvement

Conduct awareness and rollout training

Help the Solution Delivery and Service Delivery achieve efficient Demand process and PMO

Acquire new knowledge and perfect skills in order to drive continuous improvement in the respective areas and day-to-day operations e.g. Improve operation efficiency by automation, suggest new elements for monitoring for preventive maintenance

Consistently review/audit the team/project implementation practices

Qualifications and Experience (mandatory)

Strong background and technical application of any BI Tools, QlikView, PowerBI, etc.

Minimum 3 years experience in Reporting, Analytics and Dashboarding

Strong background in Project Management Office

Certification in Project Management, i.e. PMP, Scrum Master, Prince2, an advantage

Minimum of a Bachelors degree in Computer Science, Information Technology, Computer Engineering, or related technical discipline

Minimum of combined 5 years of solid IT experience

Good communication skills

Must have experience in supporting multi-location, global setting

Qualifications Experience and (preferred):
Solid background IT Project Management, preferably in Financial/Insurance industry

Knowledge in any other frameworks such as ITIL Service Management Framework, PMP, CMMI, TMMI

Experience in working in insurance , banking, accounting industry

Have experience working in global companies, preferably following an onshore-offshore model, with key understandings of the country characteristics, culture and work style, is an advantage.