Remote Desktop Support Specialist

DUTIES AND RESPONSIBILITIES:1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.2. Diligently attends to assigned tickets and provides support within the specified SLAs3. Responsible with level 1 (phone & remote) & level 2 (on site) support.4. Regularly updates on the status of assigned service request or incident.5. Reports and updates helpdesk on incident or service requests encountered beyond the assignedservice request.7. Troubleshoots hardware problems, replaces defective parts and makes necessary escalation tothe authorized person.8. Responsible in formatting/Cloning of PC, Desktop, Laptops9. Network connection configuration, testing and basic troubleshooting.10. Performs regular checkup of PC desktop/laptop and a like (such as but not limited todefragmentation/patches/virus updates)11. Escalates problem that requires immediate attention of helpdesk, team leader or appropriateauthorities.12. Performs other relevant tasks that may be assigned from time to timePOSITION REQUIREMENTS/QUALIFICATIONSa) Education & other basic requirements1. At least a graduate of any four year computer course2. Minimum of 1 year relevant corporate experience3. Amenable to the working schedule and location of the client company4. With strong knowledge in operating system5. Knowledgeable in PC Troubleshootingb) Skills- Soft Skills1. Communication Skills2. Customer Service- Technical Skills1. PC/Hardware troubleshooting2. Printer, Software, Network troubleshooting3. Formatting4. Network configurationc) Trainingsa. Company Policies & Procedures, Vision, Mission & Core Valuesb. Seminar on Security & Basic Policies of client.c. English Proficiency Trainingd. Quality Service Managemente. PC troubleshooting workshopf. Basic Network configuration workshop**Job Types**: Full-time, Fresh graduate**Salary**: Php12,000.00 - Php13,000.00 per monthSchedule:- Shift systemSupplemental Pay:- 13th month salary- Overtime payAbility to commute/relocate:- Legazpi, Albay: Reliably commute or planning to relocate before starting work (required)