Quality Supervisor (Contact Centre Experience Required)

Job Purpose:
Ensure highest level of quality service is delivered to Dnata customers consistently within the local and regional Contact Centres (UAE and Middle East). Work with Contact Centre management team in order to ensure development and implementation of quality standards and processes across the Contact Centres. Own the Change Management process for the Contact Centres.
Minimum requirements:
Applicants must be willing to work and relocate to Clark, Pampanga
Applicants must be a Filipino citizen or have a relevant residence status
High School Diploma / GED required (College Degree preferred)
Must have minimum of 2 years experience as a Quality Supervisor or Assistant Quality Manager
Must have extensive experience in Quality and Data Analysis
Must hace good people management skills
Interpersonal ability, team management, telephone and customer service skills.
Proficient in MS Office Applications
Strong verbal and written English is a must. Spoken Arabic or any other foreign language would be an advantage.
Key Responsibilities and Accountabilities
Applicants must be willing to work and relocate to Clark, Pampanga
Applicants must be a Filipino citizen or have a relevant residence status
High School Diploma / GED required (College Degree preferred)
Must have at least one year experience
Interpersonal ability, team management, telephone and customer service skills.
Proficient in MS Office Applications
Strong verbal and written English is a must. Spoken Arabic or any other foreign language would be an advantage.

Key Competencies
Customer Service Orientation
Teamwork
Initiative and Commitment to Achieve
Effective Communication
Attention to Detail and Quality
Organising for Results