The role of Quality Manager will be to maintain and evolve the businesses Quality Assurance (QA) processes, ensuring that the business is complying to its certification requirements and the global best practices as applied by the company.
Company Profile:
Our client is a global company with presence in 60 offices and headquarter in the US. They deliver packaging design, production ready files, CGI eCommerce images and convert interest into purchase. They deliver end-to-end marketing solutions from concept through implementation. This allow them to offer resources of their entire global network facilities, agencies, talent and experience together with a simplified, integrated way of working.
Overall purpose and responsibilities of the role:
The role of Quality Manager will be to maintain and evolve the businesses Quality Assurance (QA) processes, ensuring that the business is complying to its certification requirements and the global best practices as applied by the company.
Duties and Responsibilities:
Implement, maintain and improve the Company’s quality system utilizing a Plan-Do-Check-Act (PDCA) methodology. Elements of the quality system include but are not limited to quality planning, quality objectives and targets, documentation control, internal audits, corrective action, process control and risk-based thinking. Align ways of working across assigned sites and implement globally standardized ways of working.
Prepare and participate in Management Reviews with local management team(s), including Quality KPI performance, audit results, corrective action status and overall QMS status.
Track, report and communicate results and trends in Quality objectives against targets. Provide input on customer scorecards as needed. Make recommendations to continually improve quality with the goal of eliminating nonconformities.
Manage the internal quality audit program at assigned locations to ensure audits are planned, conducted and reported as scheduled. Monitor and report on conformance with Company’s, customer and regulatory requirements through internal audits.
Be the primary point of contact and manage external and customer quality audits. Serve as the liaison between external or customer auditors and site management. Ensure audit plans and results are communicated and any resulting actions are assigned to appropriate resources.
Manage the Customer Complaint process to ensure customer complaints are documented, investigated and addressed in a timely manner. Analyse customer complaints for trends and opportunities for continual improvement.
Manage the Corrective Action process to ensure corrective actions are raised, investigated and resolved in a timely manner. Analyse corrective actions for trends and ensure appropriate root cause analysis is applied to prevent recurrence of issues.
Provide leadership, coaching and performance management to direct reports to foster a culture of learning. Provide on-going communication and support to team members. Participate in other staffing-related activities as needed.
Conduct regular interdepartmental team meetings to promote a culture of collaboration and innovation and to ensure important information on quality matters, workflows and best practices is being shared across all employees.
Skills / Qualifications:
Bachelor’s degree is desirable (or equivalent work experience);
3 to 5 years’ experience in graphics/digital industry is a must have;
10 years overall experience within a Quality Assurance based role responsible for quality systems management;
Demonstrated success in managing complex projects;
Demonstrated success in solving complex, technical problems;
Proven track record in change management;
Proficient in MS Word, Excel and PowerPoint;
Excellent attention to detail when working under pressure;
Practice and enforce Company Core Values: Quality, Collaboration, Respect, Bravery, Creativity and Results.
Job Type: PermanentEmp Type: Full-timeLocation: Ortigas, Pasig CityIndustry: Marketing and AdvertisingExpertise: Management
