Quality Auditing Associate (El 2070)

**Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!**The **Quality Audit Associate** is responsible for providing Quality audit on Operation's processes and is responsible for driving overall Quality performance with the intent of achieving contractual objectives and corporate goals. Tasks may include:- Performs regular Quality audits based on accepted standards in sampling to ensure delivery is consistent and at par with client standards.- Provide real time notification to front line processors / agents on observations gathered from monitoring- Attends Calibration sessions as a participant with the Operations team and the Client- Generates timely and accurate reports wherein daily, weekly and MTD scores are available on an agent, team, and SOW level- Performs quality analysis and can identify root cause and can create relevant action items to improve and sustain performance- Attends Weekly/Monthly business reviews with stakeholders on overall Quality and CSAT performance.**What are we looking for?**- Open to bachelor's degree holder and associate degree holder- Must have at least 1 year of working experience in Quality Audit in a BPO industry- Experience in using Voice recording system (e.g. NiCE, etc.) is required- Willing to go back on-site once recalled**Why join Accenture?**- Competitive salary package, company bonuses, and performance incentives- Night differential- Loyalty, Christmas gift, Inclusion and diversity benefits- Paid sick and vacation leaves- Expanded maternity leave up to 120 days*- HMO coverage (medical and dental) from day 1 of employment- Life insurance- Employee stock purchase plan- Retirement plan- Flexible working arrangements- Accessible locations- Healthy and encouraging work environment- Career growth and promotion opportunities**How to apply?***Terms and conditions apply.Schedule:- Rotational shift**Education**:- Bachelor's (preferred)**Experience**:- Quality Auditing: 1 year (preferred)