Quality Assurance Analyst For Bpo (Eh 996)

**Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!****Duties and Responsibilities**:- Performing quality review- Tagging Dsats (dissatisfied customer survey responses)- Maintain Csat process- Resolving quality disputes- sending quality communications/reminders to the relevant teams- Providing 1:1 feedbacks and coaching to agents- Preparing for/delivering monthly quality team meetings- Carrying out quality reporting- Providing back-up to other WAs in case of absences- Ensure comprehensive process knowledge for their aligned tower(s)- Measure agents' adherence to internal and external policies and procedures- Improve consistency and quality of the communication of interactions across all customer channels- Access business execution - detect and report broken or inefficient policies, processes or operational issues across their aligned tower(s) and provide suggested improvement where possible (partnering with SMEs)- Escalate potential quality issues, such as not hitting SLAs/not conducting the expected amount of Quality reviews, immediately to Quality management- Detect and report broken or inefficient Quality processes and provide suggested improvements**Qualifications**:- Open to College graduate and undergraduate with relevant work experience- Must have at least 3 years of work experience in Quality Assurance (QA) under BPO industry- Excellent verbal and written English communications skills- Able to adapt quickly to changes in workflow- Mastery of all customer-communication**How to apply?**Why join Accenture?- Competitive salary package, company bonuses, and performance incentives- Night differential- Loyalty, Christmas gift, Inclusion and diversity benefits- Paid sick and vacation leaves- Expanded maternity leave up to 120 days*- HMO coverage (medical and dental) from day 1 of employment- Life insurance- Employee stock purchase plan- Retirement plan- Flexible working arrangements- Accessible locations- Healthy and encouraging work environment- Career growth and promotion opportunities*Terms and Conditions Apply**Experience**:- Quality Assurance (QA) under BPO industry: 3 years (preferred)