Portuguese Hotel Reservation Agent

Company Profile: This company is a state of the art user friendly online system developed exclusively for the Travel Trade and also manage your bookings online and determine your own markups and selling price.

Position: Portuguese Hotel Reservation Agent
Location: Mandaluyong
Industry: Travel Agency
Schedule: Shifting
Salary: P75,000

Benefits:
• HMO since day 1
• Quarterly Bonus
• 13th month pay
• Bilingual Retention Bonus every December – equivalent to 1 month salary
• Vacation Leave
• Emergency Leave
• Sick leaves entitlement
• Regularization after 3 months
• 20%-70% Discount to any 2 stars - 5 stars Hotels Globally
• Schedule: Shifting Schedule

Responsibilities:
• Respond to calls, emails and chat messages of partner travel agencies for Hotel room reservation
• To assist customers with planning and booking reservations.
• Help plan travel itineraries by suggesting local tourist attractions and places of interest
• Process payments and send the details and confirmation to the guest.
• Provide Quality Customer Service
• Sell Services and Product
• Attend to client inquiry for travel packages and hotel rates
• Promote global hotel rooms from 2 stars to 5 stars hotels

Requirements:

• Open for both Native and Non- Native Portuguese Speaker
• Proficient in both Portuguese and English
• Preferably graduate of any 2 year of 4 year course
• Experience in tourism, reservation and customer service is a strong advantage
• Background in B2B Support is a plus

Recruitment Process:
• Fill out an application
• Initial interview
• Operations Supervisor interview and written assessment in Portuguese
• Operations Assistant Manager final interview in English
• Online assessment
• Job Offer
• One Month Training