Player Support Representative - Leading Industry Pay

We are desiring to recruit a driven Player Support Representative to join our awesome team at PTW in Makati.
Growing your career as a Full Time Player Support Representative is a great opportunity to develop fundamental skills.
If you are strong in problem-solving, emotional intelligence and have the right talent for the job, then apply for the position of Player Support Representative at PTW today!

As a Tier-1, you will be part of a team providing chat and email support for gamers by maintaining positive, empathetic, and professional attitude towards players and delivering high level of experience. Responsibilities: Promptly respond and help players with their questions, queries, and problems either via email and/or chat. Resolve player complaints and problems by quickly identifying the issue, troubleshoot effectively, provide accurate information, and follow up to ensure correct resolution. Explain and guide customers through product features and functionalities. Stay focused on the quality by ensuring consistency and adherence to high standards. Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem. To maintain 8-hour working shift (including night & weekend shifts fairly divided between all 24/7 team members) while strictly maintaining schedule adherence. (40 hours per week) Maintain an average handle time of 8 minutes on email and 12 minutes on chat. Handle up to three concurrent chats while working on chat channel. To deliver customer satisfaction level of 70% or above. Participate in daily pre-shift huddles/meetings to remain up to date with any changes in policies and process. Requirements Minimum Technical Requirements for this job include: Windows/Apple laptop or desktop Latest processor and operating system Minimum of 4 GB RAM Microphone and audio enabled Internet speed: 20 mbps or higher Ideal candidates must have the following: Strong written & verbal communication skills. Good level of proficiency with English in general. Logical, analytical, and reasoning skills. Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo & PC. The flexibility to work in rotational shifts (day/night shifts) and rotational week offs. The willingness to adapt to our working style and method. Good computer skills and fair networking knowledge. A positive, empathetic, and professional attitude towards players at all times. Benefits of working as a Player Support Representative in Makati:
? Company offers great benefits
? Advancement opportunities
? Attractive packageCompetitive Pay