MEETS & EXCEEDS
CUSTOMERS & TEAM
MEMBERS
EXPECTATIONS
l. Provides valueadded service to customers by
exceed customer expectations.
2. communicates effectively with customers coworkers and supervisors.
3. Demonstrates teamwork by cooperating and assisting coworkers as needed.
4. Handles difficult situations effectively.
KEY AREAS OF RESPONSIBILITIES:
Meets and exceeds customers and team members expectations.
1. Meets and Exceeds Customers And team members Expectations
2. General Knowledge
3. Fire and Life Safety
4. Hygiene and Sanitation
5. Operations
6. Staffing / Training
7. Other Duties
8. General Responsibilities
Daily Job Duties
1. MEETS AND EXCEEDS CUSTOMERS AND TEAM MEMBERS EXPECTATIONS by
providing Only the BEST for our Guests! service and teamwork
2. GENERAL
KNOWLEDGE
3. FIRE AND LIFE
SAFETY
Establishes and communicates customer service objectives.
Mission and Vision.
Monitors customer service levels and counsels employees with alternative methods of Responding to customer requests.
Ensures that employees receive the training necessary to provide Only the BEST for our Guests service.
Determines customer delight level and needs by reviewing comment cards and talking to customers. regularly.
Provides staff with the skills training to be able to provide value added service to customers.
Performs other duties as required to provide.
Only the BEST for our Guests! service and teamwork.
To have complete knowledge on the food / beverage / service available in sections appointed.
Ensures that Resort standards and policies are explained to staff and are correctly applied.
To have complete knowledge on the food / beverage / service available in sections appointed.
Ensures that Resort standards and policies are explained to staff and are correctly applied.
Ensures that staff applies the necessary precaution safety.
and hygiene standards.
Adheres to established Crimson Food Safety Management System policies and procedures
Monitors and ensures smooth operations of the sections appointed (restaurants / banquet beverage as applicable).
Maintains consistency in quality of food and beverage / service / cleanliness of sections.
appointed.
obtains customer feedback during operations to ensure guest satisfaction.
Checks cleanliness of sections prior to and after service.
Ensures operational and smooth communications between staff in section(s) appointed and other departments.
Ensures that manning level is sufficient for business volume.
Ensures that all materials Equipements and machinery are properly used and regularly cleanest.
in order to prolong usage.
Practices of food beverage paper supplies electricity and water (practice recycling/ re using whenever possible).
Checks staff punctuality grooming and performance.
Enforces staff motivation and tear building.
Conducts staff training when required.
COMPANY POLICIES and PROCEDTJRES: Adheres to the provisions outlined in the Employee Hand book.
Disciplinary Code and Rules and Regulations.
ATTENDANCE: Adheres to the set procedures 1br attendance and timekeeping.
COMMUNICAIIONS: Attends meetings as required.
GUIIST Relations: As assigned and at all opportunities assists guest directly and indirectly in oracle to resolve problems and provide them a delightful staying experience in the Resort.
LOST and FOUND: truly aware of and comply with lost and found prosecutes at all times.
EMERGENCY RESPONSE: Possesses full knowledge of emergency procedures and ensures all staff are award them at all times.
EQUIPMENT CARE: Ensures proper care and maintenance o1equipment in the area of assignment.
Grooming and hygiene II: Adheres to specified hygiene and personal appearance standards of the Resort.
RAINING and Employee ACTIVITIES: Attends schedules training and participates in company initiated.
employee activities.
ENVIRONMENTAL AWARENESS: Is fully aware of and complies with the Resorts Environmental policy and
established rules and GIJIDING PRINCIPLES: Practices the Guiding Principles in daytoday interaction.
Performs such other functions as may be delegates by management from time to time.
Keep immediate superior promptly and fully.
Performs all duties and responsibilities in a timely and efficient manner in accordance with establishes Resort policies and procedures to achieve the overall objectives of this position.
Prepares reports as necessary to develop a more informative database for improved Management decisionmaking and critical evaluation of work activities.
Maintains a favorable working relationship with all other Resort employees to promote a cooperative and harmonious working climate.
At all times projects a favorable image of Crimson Resort & Spa to the public
Practices and rolemodels the Guiding Principles and Core values of crimson Hospitality and ensures that the employees practice the same.
Performs any other duties and tasks that may be assigned by Immediate superiors from time to time.
Approves all staff additions or replacements before submitting to F & B Manager.
Schedules staff based on forecasted business.
Controls casual labor and overtime submitted by the Outlet Manager.
Ensures that all employees follow safety rules and procedures.
Takes corrective action where required to improve safety of work areas.
COMPANY POLICIES and PROCEDURES: Adheres
Handbook Disciplinary Code and Rules and Regulate
outlined in
Handbook Disciplinary Code and Rules and Regulations.
ATTENDANCE: Adheres to the set procedures for attendance and timekeeping.
COMMUNICATIONS: Attends meetings as required.
GUEST RELATIONS: As assigned and at all opportunities assists guest directly and indirectly to
resolve problems. LOST and FOUND: Fully aware of and comply with Lost and Found procedures at all times.
EMERGENCY Response: Possesses full knowledge of emergency procedures.
EQUIPMENT CARE: Ensures proper care and maintenance of equipment in the area on assignment.
Grooming and HYGIENE: Adheres to specified hygiene and personal appearance standards o1 the company.
TRAINING and Employee ACTIVITIES: Attends scheduled training and participates in company initiated employee activities.
Environmental AWARENESS: ls fully aware of and complies with the companies.
Environmental Policy and established rules and guidelines.
GUIDING Principles: Practice the Guiding principles in daytoday interaction.
Performs such other functions as may be from time to time.
Remote Work : No
