Online Operations Associate

- Handle the daily operations of all e-commerce platforms and work closely with online partners- Maintain all e-commerce platforms and websites. Create high conversion landing pages, implement UI/UX improvements, use basic 3rd party integration and basic hard coding- Run Facebook and Google ads in order to introduce e-commerce channels, increase conversion and drive continuous traffic- Create and upload graphic contents (banners, product photos, videos, infographics) in all e-commerce platforms to increase conversion - Create and send newsletter graphic content (Mailchimp)- Generate monthly sales report of all e-commerce platforms.- Coordinate with online partners (stock replenishment, new product entry/pull out, inventory, stock allocation, etc.) and partner couriers (pickups and deliveries)- Manage customer inquiries and complaints- Report to and work with the Online Operations Coordinator to analyze customer behavior and observe competitors to adjust online campaigns and continuously improve customers’ shopping experience.- Assist in planning and implementing promos and campaigns for online stores- Assist in checking inventory and monitor failed deliveries, returns or exchanges- Must be a Graduate of any Bachelor's Degree- Knowledgeable in e-commerce platforms (Lazada, Shopee) and websites (Shopify)- Must have experience in Digital Marketing such as Social Media Management, Content Marketing, etc.- Familiarity with Google Ad Words, Mailchimp and Search Engine Optimization- Ability to operate and create collaterals using Adobe Photoshop and Illustrator- Creative, flexible and able to work under pressure to meet deadlines- Preferably with interest and knowledge in beauty, cosmetics, skincare or personal care.