Online Client Support Officer

Responsibilities:- Provide online assistance and support to clients via email, chat, and phone- Respond to client inquiries in a timely and professional manner- Research and resolve client issues and concerns effectively- Collaborate with the sales and customer service teams to ensure client satisfaction- Work with clients to troubleshoot any technical problems they may encounter- Maintain accurate and detailed records of client interactions- Stay current on product knowledge and industry trends to better assist clients- Contribute to the continuous improvement of the online client support process

Requirements:- 1 year of experience in a customer service or similar role- Energetic and confident demeanor- Strong research skills to effectively resolve client inquiries- Ability to work well in a team environment- Excellent communication skills, both verbal and written- Proficient in using online customer support tools and platforms- Ability to multitask and prioritize tasks effectively- High school diploma or equivalent required, Bachelor's degree preferred

Equal Opportunity Statement:AllCare is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We encourage individuals of all backgrounds to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.