Online Client Relations Representative

Job Description:

Silverworks, a leading jewelry company based in Davao City, is seeking a dedicated and customer-focused Online Client Relations Representative to join our team on a part-time basis. As an Associate Level position, we require a minimum of 4 years of experience in customer service or client relations.

Responsibilities:1. Manage and respond to customer inquiries and concerns via online platforms such as email, chat, and social media.2. Build and maintain strong relationships with clients, ensuring their satisfaction with our products and services.3. Provide product recommendations and assist customers in making informed purchasing decisions.4. Resolve customer complaints in a timely and professional manner, aiming to exceed their expectations.5. Collaborate with other departments to address customer issues, track orders, and ensure timely delivery.6. Stay up-to-date on product knowledge, promotions, and industry trends to provide accurate information to clients.7. Contribute to improving customer service processes and procedures to enhance the overall client experience.

Requirements:1. Adaptability: Able to effectively navigate changing circumstances and adjust to new situations.2. Resourcefulness: Capable of finding creative solutions to problems and thinking outside the box.3. Emotional Intelligence: Demonstrates empathy, understanding, and patience in interactions with clients.4. Excellent communication skills, both written and verbal.5. Strong organizational and time management abilities.6. Proficiency in using online communication tools and platforms.7. A positive and customer-centric attitude.

Benefits:1. Visa sponsorship for qualified candidates.2. Free food provided during working hours.3. Company equipment provided for remote work.

Working Environment:At Silverworks, we thrive in an environment that embraces and navigates change seamlessly. We encourage our team members to adapt to new challenges and opportunities, fostering a dynamic and collaborative work culture.

Deadline to Apply:Interested candidates should submit their application by May 11, 2024.

Equal Opportunity Statement:Silverworks is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, disability, national origin, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.