Verification Team Leader

Job Description:
Responsible for people development and alignment of goals to meet client objectives Responsible for meeting attrition targets and for uplifting morale and motivation of direct reports Responsible for managing the performance of a group of credit verifier providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary Responsible for intra-day and daily performance monitoring a group of credit verifier Responsible for completing client training and maintaining sufficient knowledge on all related continuous education Responsible for supporting workforce required staffing levels to meet client service level requirements Responsible for taking escalation of calls or requirements for supervisory assistance or support in resolving and user issues. Serves as a subject matter expert on client specific program Responsible for managing team meetings and participating in operations leadership meetings Responsible for communicating to credit verifier any new requirements, changes, updates on all support related information as well as company information Responsible for use and training of collection specialist/customer service tools related to performance monitoring and tracking Responsible for assisting in resolving conflict, issues and concerns. Minimum Qualifications:
Excellent in verbal communication abilities Have 3 yrs Experience as Verification Team Leader/ Supervisor Has strong attention to detail and goal-oriented. Commitment to excellent work performance. Good in handling people/team