Non-Voice Support Level 2

Job Description:
CSR Non-Voice Account Lvl 2 is the person acting on behalf of the company by answering and responding to customer concerns or queries efficiently and effectively.


Responsibilities Support assigned sites via emailed customer support tickets Provide accurate, valid and complete information by using the right methods/tools Take the extra mile to go above and beyond to ensure customer satisfaction. Finish all tickets allocated to you for the day by the end of your shift Effectively communicate with the customer support team in various countries. Assigned in handling escalations on queue Other duties as assigned by Manager or Lead Minimum Qualifications:
Basic fraud knowledge Basic website and app usage knowledge At least 1 year of experience in customer service or any related role Excellent English communication skills, both oral and written Amenable to work in shifting schedules Amenable to start ASAP