Medical Operations Specialist - Nurse

We are seeking experienced nurses with excellent customer service skills for our Manila office. This role will staff both emergency and general access telephone lines while providing exceptional customer service to both current and potential members.Please note, this is for shifting schedule on morning and night shift. RESPONSIBILITIESStaff emergency and general access telephone lines in our operations centerRespond to member health events and member/potential member inquiries via telephone and email;Obtain and evaluate all relevant information to handle inquiriesEnroll, renew and upgrade retail customers, processing credit card and other payment informationEffectively describe the nature and scope of Global Rescue servicesManage and coordinate logistics for field rescues from remote locations and patient transfers to/from hospitals (includes air, ground, sea, etc.)Follow, maintain and improve protocol, process and quality standards for patient response and transportExecute assigned non-operational general office tasks with diligence and precisionIDEAL QUALIFICATIONS?Registered Nurse or Paramedic with 3+ years of experience1+ years of customer service experienceMedical hotline experience preferredCollege degreeMust be well-spoken and well-writtenBasic computer skills requiredHighly energetic and motivated to succeedMission focused orientation, interest in “doing whatever it takes” to help those in needAttention to detail and follow-throughEfficient time management and organizational skillsCompensation: salary based on experience + bonus + benefitsGlobal Rescue LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or national origin.