JOB SUMMARY: Job duties may include being primary business point of contact for master data (Customer, Vendor, Material) collection, setup, maintenance, reviewing, posting, product costing, and/or maintenance, including consultation on strategies to speed data collection and improve data quality or responsible to triage and/or resolve master data issues in a timely and accurate method according to Service Level Agreements
Analyze negative trends or delays in the process to identify root causes enabling identification of proactive improvement opportunities
Manage their respective teams end-to-end process including follow-up and escalation to meet Service Level Agreements
Ensure application of global master data and business specific governance is followed
Follow-up on process delays and/or coordinate activities required to complete assigned tasks within SLA targets
DUTIES and RESPONSIBILITIES:
Develop expertise on data governance and processes
Develop expertise in master data set-up (includes conditional data such as PIR, Product Costing components, X-Ref, legacy applications etc.).
Responsible for monitoring work queues for new requests (i.e. tickets, material create/extend, cleansing, replacement, etc.)
Responsible for completing assigned tasks within SLA targets (i.e. ticket resolution, material creation/extension, cleansing etc.)
Coordination of respective queue or issue resolution, cycle time, leveraging global Master Data Global Operations Support team to meet Service Level Agreements
Train/consult functional data providers to support master data collection process
Responsible for facilitation of data collection process and output for SAP. Includes follow-up with the business on missing fields or incorrect data
Maintain business group workflow/routing configuration information
Provide reports to assigned business team to enable end-to-end process visibility
Identification of opportunities to improve data quality & reduce cycle time
May include coordination activities such as follow-up on data collection delays, data collection process administration, legacy process delays, product costing failures, and/or responding to general Master Data related questions or issues
May include training and ERP deployment support pre and/or post go-live
Responsible for Escalation of issues as needed
May be required to perform governance relates roles (i.e. VMG)
Could take on or assist with some Master Data Specialist activities
