Mandarin Technical Helpdesk / Service Desk

Looking for a new job opportunity here in the Philippines, this might be the best job for you!

Company Profile: This is a European company focusing on providing IT service to industry leaders across the world. This company is present to 74 countries. The IT BPO company is supporting different industries such as banking, finance, healthcare and life sciences even insurance clients. They can have 11 Billion revenue in just 12 months. Their partners are top global companies famous around the world.

Position: Mandarin Technical helpdesk / Service desk
Location: Taguig City
Industry: French IT Company
Salary: P 80,000 gross

Benefits:
• Visa Processing
• HMO
• Sick Leave
• Vacation Leave
• Government Mandated Benefits
• Other Allowances and Incentives
? Schedule: Shifting
? Type of Job: Technical Support

Requirements:
• Filipino Citizen / Chinese citizen with permanent visa
• Can speak read and write Mandarin
• Has Service desk background is advantage
• Has BPO background is required
• Willingness to work on Shifting Schedule

Responsibilities:
• Trouble shoot via phone
• Handle application request for Oracle E
• Handle request for Bank portals administration
• Handle B2B Calls
• Coordinate caller to the appropriate
• Identify and investigates and researches user question
• Recommend system process improvements

Recruitment Process:
• Initial interview
• HR Interview
• Client Interview
• Job Offer

Be employed in the biggest multinational companies in the Philippines.

Look for Ms. Alena