Mandarin Service Desk (P100,000) Dayshift! Quezon City

COMPANY PROFILE: The company is a global IT, consulting and BPO Company.It is in the industry for over 80 years delivering quality services to their clients and customers. They are recognized all over the world for their ample range of services, strong commitment to sustainability and competitive business citizenship.Position: Mandarin Service DeskIndustry: IT/BPO CompanyLocation: Quezon CitySalary: P 100,000Schedule: Dayshift (But must be able to do night shift)Benefits: N/ADUTIES:Responsible in providing technical support and answering concerns via phone, email and chat and webMaintain a high degree of Customer Service for all support queries and follow all service management principleRecord trend of calls and recognizing outages proactivelyInteract and coordinate with other departments to resolve customer IssuesREQUIREMENTS:Proficient in Mandarin and English Can start ASAPMust have tech skills (Active directory, VPN and etc.)BPO/CSR experienceMust have finished at least 2nd year (72 units)18 months CSR Experience5MBPS Internet (Temporary Work From Home)