Mandarin Customer Service

Duties and Responsibilities:
1. To follow all rules stipulated under the employee handbook and company policies.
2. Managing incoming calls and customer service inquiries.
3. Generating sales leads that develop into new customers.
4. Identifying and assessing customers’ needs to achieve satisfaction.
5. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
6. Opens customer accounts by recording account information.
7. Maintains customer records by updating account information.
8. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
9. Maintains financial accounts by processing customer adjustments.
10. Recommends potential products or services to management by collecting customer information and analysing customer needs.
11. Prepares product or service reports by collecting and analyzing customer information.
12. Contributes to team effort by accomplishing related results as needed
Qualifications:
1. At least Bachelor's degree of any business related course
2. Able to speak, read write and type fluently in Mandarin language
3. Works well in a team environment with colleagues at all levels
4. Open and willing to learn attitude
5. Positive and enthusiastic personality and approach to work